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FAQs


How much time will it take to receive my order?

Depending on the orders we have in queue, the country you want the order to be shipped and the shipping method you choose, It can take up to 15-30 days (3-5 weeks approx) for you to receive your order as we ship from our international warehouse, Your expected time of delivery will be informed to you on the shipping method page on our checkout page.

Why do I have to pay the custom taxes?

Custom tax is levied by the destination country for some imported products. Every country has their own custom laws. And due to the nature of this business and the prices we offer, We cannot clear the customs for you, You are advised to check whether the product you're ordering is custom tax exempted or how much tax is levied on such products. We try our best to send the packages through shipping services which have least chance of you paying taxes.

My order is taking more time to arrive than I thought, What should I do?

As mentioned previously, It can take about 15-30 days to receive the product, Your expected time of delivery will be informed to you on the shipping method page on our checkout page. In some special cases or depending upon the place of your residence, it can take more time than usual, Please wait at least 45 days before cancelling the order. But if you would like to still cancel your order, Send us the order id and tracking # through our contact form. Your money will be refunded within 24 hours of confirming the order status with our shipping partner.

I received a damaged product/ the product I received is not as described on your website, What should I do?

If the product you received is found damaged or if it's not the product you ordered please email us at contact @ sleepypanda.shop with your order details including clear pictures of the received item. You would be issued a refund within 12 hours.

In case the product you received differs in size or differs in color then send us an email at contact @ sleepypanda.shop with clear pictures, You will be given our warehouse shipping details at which you can return the item back. PLEASE NOTE: Shipping will paid by you due to the nature of business.

I have placed an order by mistake, What should I do?

If you have placed an order by mistake or because of some confusion, You have 24 hours to report us the problem through our contact form and a 100% refund will be issued, If we received the report after 24 hours, A refund will be issued after cutting a small fees on the order amount if the item is already shipped from our warehouse.